Refund Policy
At Tonelli Prints, we take pride in our made-to-order design objects and customized products. Because most of our items are produced specifically for you, we handle refunds and returns carefully to ensure fairness and quality.
Custom & Made-to-Order Products
All custom, personalized, or made-to-order products are non-refundable unless they arrive damaged or defective. Please review your order carefully before confirming.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receiving it at info@tonelliprints.com. We may ask for photos or videos of the product to assess the issue
Refund Process
- Once we confirm the item is damaged or defective, we will issue a full refund or send a replacement, depending on your preference.
- Refunds will be processed using the original payment method.
- Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned or refunded:
- Products that were made to your specifications (size, color, engraving, or custom design).
- Digital files or downloadable products.
- Products that have been used, damaged, or altered after delivery.
Contact Us
If you have questions regarding refunds or returns, please contact our customer support at info@tonelliprints.com. We are committed to resolving any issues promptly and professionally.
